Event FAQs
CONTACT US
1800 374 643
boxoffice@fringefest.com
TICKETS
Can I only purchase tickets from Dublin Fringe Festival online?
Yes, tickets for Dublin Fringe Festival must be bought in advance and online. In most cases, you can buy a ticket online right up until showtime, depending on availability. If you have any issues or need support, our box office team are on hand to help by phone and email.
Some of our partner venues, such as Smock Alley Theatre, Project Arts Centre and The Abbey Theatre, will also have tickets available for Dublin Fringe Festival shows presented in their respective venues. We suggest checking with these Box Offices, online and on site, if tickets are sold out on the Dublin Fringe Festival website.
For some venues, tickets might also be available on the door, depending on availability.
I haven't received my order confirmation or ticket?
If you have purchased a ticket to any Dublin Fringe Festival show from our online box office you will receive an order confirmation email from messages-noreply@ticketsolve.com directly after purchase. If you think you haven't received your confirmation email, make sure to check your spam folder.
You will also receive an event reminder email at the latest 24 hours in advance of the performance. In this email, you will find your ticket as a pdf attachment along with any instructions, links or other information required for your event. If you still have not received any correspondence from Dublin Fringe at that point, please contact Box Office and they will help. See above for contact details.
Do I need to print my tickets?
No, you don’t need to print your tickets. You can present your ticket on your phone/device for it to be scanned.
Can I purchase tickets as a gift for someone else, if so, how?
Absolutely! Please just share the appropriate contact details for the recipient during your booking so that they can receive their tickets. If you have any difficulty purchasing tickets as a gift, you can contact Box Office and they will help. See above for contact details.
Where can I find group booking discount information?
If you are making a group booking for 10 people or more, please contact Box Office and they will be able to assist you with a 10% discount. See above for contact details.
I have tickets to an online event. How do I join?
For Dublin Fringe events at Your Place, there will be specific requirements and instructions for access and download links. It is important that your email address and phone number are correct on your booking as the artist may need to be in touch with you in advance. If you are purchasing a ticket to an event that requires your contact details, you will be asked to consent to the sharing of your details (e.g. phone number/ email/ postal address) before purchase. You can check your account here.
To join from home, you will need a device (computer, tablet, phone) and a reliable internet connection.
Refund Policy
Some events may be cancelled at short notice due to circumstances beyond our control. In this instance, you might be eligible for a refund and our Box Office will get in touch with details about the process.
Unless an event is cancelled, all sales are final. However, if you can no longer attend the performance you bought tickets for, please contact Box Office as soon as possible. Subject to availability, we will be happy to exchange your ticket for a date/show that you can attend or give you a voucher for the ticket amount. See above for contact details.
VENUES
You can find detailed information about each venue where Dublin Fringe Festival shows are presented in their individual websites. For a list of relevant links, please see here.
Are there any health safety protocols in place at venues?
All Dublin Fringe Festival venues are operating with your safety in mind and will adhere to any public health guidelines at the time of the event. There is no mask mandate currently in effect (July 2024), so it is at the audience discretion to wear masks. However, Dublin Fringe Festival encourage you to wear a mask at indoor events, as it offers peace of mind to performers and staff and makes these spaces more accessible for immunocompromised audience members. For any questions or concerns you might have, our Box Office team are here to help. If you need more details or information about how a venue is currently operating, our Box Office can get this information for you or put you in touch with the venue directly.
I have accessibility requirements, how can I ensure venue access?
If you, or a member of your party, is a wheelchair user or needs special assistance at any of our venues, please inform Box Office at time of booking. See contact details above. The venues with limited accessibility are: Abbey Theatre, Dublin Castle (Chapel Royal), The International Bar, The New Theatre, Dublin Fringe Festival (Meeting Point), Dublin Institute for Advanced Studies, Glass Mask Theatre, Pepper Canister Church, Sound House, The Pearse Centre.
If you are immunocompromised, indoor venues may not be accessible to you. The following events take place outdoors: Fringe Was Here and Accessor. The following event is an intimate live experience that doesn’t involve crowds: Accessor. This year we also have an indoor masked talk and workshop on implementing disability inclusion throughout theatrical work called Embedding Access: A Workshop for Disability Inclusion - tickets are free but limited.
I lost something at a Festival venue, who do I contact?
Please contact our Box Office. We will contact the venue on your behalf and get back to you with the relevant information. See above for contact details.
AGE SUITABILITY
How do I know if a show is appropriate for children?
Due to mature themes, strong language and nudity, the content of many Dublin Fringe Festival shows may not be viewed as suitable for all audiences. All the shows in our Young Radicals programme are suitable for children. Please check the show page on our site for recommended ages and content warnings.
Do you have any family-friendly events?
Yes! Our Young Radicals programme includes family friendly events. In 2024, we present The Collector- The Presence of Absence (8+ years), Boss Rob: A Masterclass for Aspiring Artists (7-12 years) and An Attempt To Talk With The Beginning Of the World (3-12 months)
Do you have any free events?
Yes! Free events in the Dublin Fringe Festival programme include: Fringe Was Here and Embedding Access: A Workshop for Disability Inclusion.
CONTENT WARNINGS
You can find up to date content warnings for individual shows on their show pages. Please note that shows are still in development at the time of going on sale (July 2024) and that additional warnings may be added as show content is finalised. If you have further questions on show content or would like additional details, please contact our Box Office for more information. See above for contact details.
AGE SUITABILITY
How do I know if a show is appropriate for children?
Due to mature themes, strong language and nudity, the content of many Dublin Fringe Festival shows may not be viewed as suitable for all audiences. All the shows in our Young Radicals programme are suitable for children. Please check the show page on our site for recommended ages and content warnings.
Do you have any family-friendly events?
Yes! Our Young Radicals programme includes family friendly events. In 2024, we present The Collector- The Presence of Absence (8+ years), Boss Rob: A Masterclass for Aspiring Artists (7-12 years) and An Attempt To Talk With The Beginning Of the World (3-12 months)
Do you have any free events?
Yes! Free events in the Dublin Fringe Festival programme include: Fringe Was Here and Embedding Access: A Workshop for Disability Inclusion.
CONTENT WARNINGS
You can find up to date content warnings for individual shows on their show pages. Please note that shows are still in development at the time of going on sale (July 2024) and that additional warnings may be added as show content is finalised. If you have further questions on show content or would like additional details, please contact our Box Office for more information. See above for contact details.