We're Hiring: Volunteer Co-Ordinator

05 May 2022

Job Title: Volunteer Coordinator
Reporting To: General Manager
Responsible For: Co-ordination of Volunteers

ABOUT THE ROLE
Dublin Fringe Festival is a year-round artist support organisation that is a home to artists and a platform for brand new work across every discipline. It is a thriving community that celebrates bold ideas and brave performing arts every September, marking its 28th edition in 2022. The Volunteer Coordinator is a key member of the team of Dublin Fringe Festival. Working right at the heart of the audience experience, we want you to put your stamp on Fringe. You’ll take initiative, work closely across departments to lead the volunteer programme, deliver high standards of care for audiences and contribute to the life of Ireland’s most exciting arts festival. You’ll do it alongside one of the most skilled, dynamic, supportive and hard-working teams in Ireland. This is a collaborative role for a great communicator. You will forge strong working relationships with volunteers, artists, venue management, technicians and crew, as well as working across all departments of the Dublin Fringe Festival team. When it comes to detail management, you are beyond thorough. You take pride in never missing a beat and have exceptional scheduling skills. You will connect the work of artists with adventurous audiences all over the city. You will build a strong team of volunteers to advance Fringe’s brand as a much-loved festival and engine room for new artistic experiences. Reporting to the General Manager, the successful applicant will be expected to maintain a high standard of excellence in all contacts with patrons and stakeholders. Dublin Fringe Festival presents brave, bold, joyful and rule-breaking work each September; our relationship with audiences reflects that.

ABOUT DUBLIN FRINGE
Dublin Fringe Festival is home to brave ideas, bold performing arts and adventurous audiences. Each year we present a curated, multi-disciplinary festival focusing on new and innovative approaches to the arts. Dublin Fringe Festival is a year-round organisation; we support the development and presentation of new work by Irish and International artists of vision, nurturing artistic ambition and excellence across a range of art forms. An active curator, Dublin Fringe Festival provides an environment in which participating artists challenge, subvert and invigorate their disciplines and practice. Dublin Fringe Festival provides a context for work and demands audience engagement and dialogue. The scale and environment of the festival broadens arts participation, playing a vital role in the fabric of Dublin’s cultural life. fringefest.com

WHAT THE ROLE ENTAILS:
•To recruit and manage volunteers and front of house staff for Dublin Fringe Festival.
•To ensure sufficient volunteer and front of house cover across the different areas of the festival.
• To ensure the volunteering experience is a rewarding one where volunteers are recognised for their contribution.
• To ensure the volunteers are aware of the responsibility for audiences experiences across all areas of Dublin Fringe Festival.
• To prepare advance guidance on event accessibility and environment for audiences planning to attend Dublin Fringe Festival.
• Ensure that volunteer working with children or animals are properly vetted and fulfil all legal requirements.
• To ensure the volunteers are aware of the commitment they are making to Dublin Fringe Festival.

DUTIES:
• Keep volunteers informed of schedules, changes, and pertinent information always.
• Create and maintain a volunteer contact sheet.
• Compile and manage a schedule; create and distribute orientation packs.
• Maintain and empower others to communicate the ethos of the festival.
• Draft and distribute a volunteer handbook, detailing all health and safety measures for every venue and circumstance.
• Work with marketing manager to distribute and inform audiences of policies and health and safety measures.
• Act as a contact point to the front of house staff, the heads of each department, and performers/companies and ensuring communication flows between all parties.
• Identify and arrange appropriate training, focusing on safety and customer service.
• Keep records of the hours/shifts each volunteer is completing and present a final report to the General Manager.
• Liaise with the Box Office Manager and marketing manager to ensure ticketing procedures and positive audience experience.
• Complete an evaluation at the end of the festival on the role.
• Process payroll and all paperwork for front of house staff as appropriate with bookkeeper and general manager.
• These duties will be supported as much as possible by the administrative team of Fringe.

PERSON SPECIFICATION – WHAT YOU BRING TO THE ROLE
Essential
• Excellent organisational skills and proven ability to multi–task and work to tight deadlines.
• Ability to handle a busy workload during peak times.
• Experience of working with volunteers/co-ordination of volunteers
• Excellent communication, interpersonal and motivational skills.
• Strong IT skills with knowledge of Microsoft Office including Word, Excel and Outlook.
• Willingness to work flexible hours.
Desirable
• Experience of working with front of house operations.
• Experience managing / supervising a team.

TERMS AND CONDITIONS OF EMPLOYMENT
• The position is a fixed contract from Monday 22 July until Sunday 26 September 2022.
• All staff have access to the Workplace Wellbeing Programme.
• A fixed fee of €6,500 if offered for this position.
• Appropriate out-of-pocket expenses (including telephone, mobile phone, postage, delivery services, local transportation/taxis, etc.) incurred on behalf of the Fringe Festival are considered exclusive of professional fees and will be reimbursed at direct cost upon presentation of receipts or appropriate supporting documentation on a ‘Net 30 day’ basis.
• This is a full-time position of 40 hours per week in July and August with the normal working day being 10am to 6pm.
• The position is based primarily at Fringe HQ on Sycamore Street in Dublin 2.
• Holiday entitlement is not available for the duration of this contract.
• During the festival period September 10 – 25 you will be expected to work such hours as are necessary to support the delivery of the programme of events in question including evenings and weekends

HOW TO APPLY
To apply for this position please send a CV detailing your experience and a cover letter to recruit@fringefest.com and addressed to Dee Patton, General Manager with Volunteer Coordinator in the subject line. Your application will be treated with the strictest of confidence.
• Application closing date: Thursday 26 May 2022 at 5pm.
• Interview date: Week of 30 May 2022.
• Intended start date: Monday 22 July 2022.
Only candidates shortlisted for interview will be contacted. Dublin Fringe Festival is an equal opportunity employer and welcomes applications from all sections of the community. Dublin Fringe Festival is committed to a diverse workplace, and to supporting our staff with ongoing career development opportunities. We particularly encourage applications from members of groups who are underrepresented in the cultural sector. Black people, People of Colour, people with disabilities, members of the Traveller community, LGBTQ candidates and candidates of all gender identities are actively encouraged to apply.
For further information about Dublin Fringe Festival, FRINGE LAB and our previous programme information, please see fringefest.com.
If you wish to contact us for an informal discussion in confidence, please contact our recruit@fringefest.com with your questions. Dublin Fringe Festival is core funded by the Arts Council / An Chomhairle Ealaíon and Dublin City Council.